A technician needs to modify the BIOS settings of a PC; however, the BIOS setup password is unknown to all current employees. How can the technician accomplish this task?
Set the motherboard configuration jumper to clear the password.
Use a third party utility to reset the password.
Disconnect the power supply to the motherboard.
Contact the OEM and ask them to clear the password.
A user reports that when they print a document, the toner on the page sometimes rubs off and does not stick to the page. Which of the following actions should be taken to fix the issue?
Replace the registration rollers.
Replace the paper tray.
Replace the fuser.
Replace the pickup rollers.
A customer is having trouble accessing a particular website. The technician notices that it is a secured website. Which of the following steps should the technician take in the troubleshooting process?
In the Internet Options applet, click the Programs tab, and then click 'Reset Web Settings'.
In the Internet Options applet, click the Content tab, and then click 'Clear SSL State'.
In the Internet Options applet, click the Advanced tab, and then check 'Move system caret with focus/ selection changes'.
Shut down the computer and wait for five minutes.
A customer asks a technician to setup a SOHO network at their home. They would like to run cabling from the area where their Internet connection terminates to another room. Which of the following is the maximum distance for CAT5 UTP cabling?
1 meter (3 feet)
10 meters (32 feet)
100 meters (328 feet)
1000 meters (3281 feet)
Which of the following cable types is required at minimum, to support a 10/100/1000BaseT SOHO LAN?
A computer has an IP address of 169.254.0.157 and a subnet mask of 255.255.0.0. Which of the following is the MOST likely cause of the network problems?
The network card is faulty and should be replaced.
The computer has a virus and should be quarantined immediately.
The computer is not communicating correctly with the DHCP server.
The network card is configured at half-duplex.
Which of the following is a Windows XP Professional default Group account?
Network Backup Operators
Which of the following below would BEST optimize Windows XP startup?
Remove any unnecessary applications that start with Windows.
Remove device drivers for unused peripherals.
Disable the computer's memory check in BIOS.
Configure ScanDisk to run at startup.
Which of the following BEST optimizes hard disk drive performance?
Disk Cleanup Wizard
Delete unnecessary visual options
A customer's system boots with a black screen giving the error message 'Error Loading Operating System Which of the following is the MOST likely cause of this problem?
Fragmented file system
A user reports the computer displays a blue screen after running Windows Update. The stop message begins with, 'IRQL_NOT_LESS_OR_EQUAL'. The user does not know which updates installed. Which of the following is MOST likely cause of the problem?
Windows Update installed an incompatible device driver.
The user selected one or more updates incompatible with the operating system.
Windows Update raised the security level of the PC causing a conflict with an application.
The local anti-virus software caused a partial installation of the updated files. System file versions are now mismatched.
Which of the following boot options is used to troubleshoot physical memory issues?
A workstation is not booting correctly. The technician wants to locate bad sectors and recover readable information. Which of the following commands would the technician use?
chkdsk c: /f
chkdsk c: /i
chkdsk c: /c
chkdsk c: /r
A technician is working on a Windows Vista workstation. Which of the following is the BEST method to improve
A technician converted all hard disk drives from FAT to the NTFS file structure. The users are now getting the error 'System Restore not found'. Which of the following is causing the issue?
When converting file structures, System Restore must be reinstalled.
System Restore can only be installed from the original setup disk.
When changing file structures System Restore is one of three Windows features that need to be reinstalled from the original setup disk.
After file structure conversion System Restore must be activated.
A user would like to have a roaming profile configured. Which of the following is necessary when setting up a roaming profile? (Select TWO).
The user must configure the settings.
Roaming profile must to be stored on every client.
The user must be on a domain.
Roaming profile has to be stored on a network server.
A user reports that their computer has been running very slow and displaying pop-up windows since they installed a new antivirus program. The technician learns that the antivirus program was purchased from a popup window which appeared while the user was surfing the Internet and informed the user their computer was infected with several hundred virus variants. Which of the following is the MOST likely cause of the problems?
The installed antivirus was actually malware and has infected the user's computer.
The new antivirus product successfully detected the viruses on the computer but was unable to remove
The computer does not meet the minimum system requirements in order to run the antivirus application without problems
The antivirus was from a third-party vendor; Windows built-in antivirus program will optimize the speed in the system.
A technician is troubleshooting a parity check error message and they believe that this is attributed to faulty RAM. Which of the following components may also be at fault?
Which of the following steps enables offline files in Windows 2000 and Windows XP?
Control Panel>Administrative Tools>Computer Management
Control Panel>Administrative Tools>Component Services
Windows Explorer>Tools>Folder Options>Offline Files
Which of the following is a benefit of the Volume Shadow Copy Service?
It increases performance of the file system.
It prevents the user from accidentally deleting data files.
It creates snapshots of open files for backup.
It adds a layer of security to the file system. Answer: C
Which of the following methods can be used to disable UAC? (Select TWO).
Services.msc>Select UAC>Set startup type to disabled
Control Panel>User Accounts>Turn User Account Control off
A technician needs to boot to a floppy disk to update the firmware of a hard drive. With the bootable floppy disk inserted, the system still boots to the hard drive. How can the technician make the PC boot to the floppy disk?
Access the system BIOS. Raise the floppy disk in the boot order.
Hit F6 during boot up, select removable storage as the boot source.
Access the system BIOS. Enable 'Legacy Boot'.
At POST, hit escape to force a boot up to floppy disk.
Which of the following is a share permission?
Write & Execute
Read & Write
Which of this following is best practice when securing a WiFi Network? (Select TWO).
Expand the signal strength.
Enable dynamic addressing.
Enable MAC filtering.
Disable SSID broadcast.
A technician is replacing a motherboard in a laptop. After completing the install, the laptop shuts down after a few seconds of being on. Which of the following is the causing the laptop to shutdown?
Keyboard is not plugged in.
CPU is not locked into the socket.
LCD is not plugged in.
RAM is faulty.
A technician notices that the printer is jamming right before the fuser. Which of the following is the solution to the problem?
Replace the pick-up roller.
Replace the fuser.
Replace the transfer roller
Replace the feed roller.
A customer reports that they have lost network connectivity after a brown out in the building. No one else in the building is experiencing any issues, and when the customer switches network jacks they get connectivity. Which of the following tools would BEST be used to test the jack?
A technician is working on a motherboard and the computer is shutting down because of voltage problems. Which of the following tools would be used to test the resistance?
A customer is reporting that the local printer is on but is not printing. There was an error on the workstation when Windows Vista was loading. Which of the following is the problem?
The application experience service is not started.
The print spooler service is not started.
The Windows Defender service is started.
The Background Intelligent Transfer service is started.
A technician installed a new motherboard in a workstation. Which of the following describes the BEST steps for a proper installation?
Install the OS, the application software and then hardware drivers.
Install the chipset driver, the OS and then the hardware drivers.
Install the hardware drivers, the chipset driver and then the OS.
Install the OS, the chipset driver and then the hardware drivers.
A technician needs to install a new internal flash memory card reader into an available floppy drive bay. Prior to installation, which of the following connectors needs to be available?
A system powers on, begins POST, displays the BIOS version information and then hangs with the error message 'Error loading operating system'. Which of the following is MOST likely cause of this issue?
A virus has infected the system
Corrupted BOOT.INI file
Boot sector corruption
A user's new hard drive stops without any warning. Which of the following explains intermittent problems with a user's hard drive?
The hard drive needs to be defragmented.
Integrated controller is overheating.
Cables are damaged or not seated.
Cables are reversed.
Which of the following BEST explains a system experiencing intermittent memory errors?
Southbridge is faulty.
Memory sticks have corroded contacts.
BIOS memory settings are misconfigured.
Memory socket is faulty.
A user reports their ATA specification CD-ROM is not working. Which of the following is the MOST likely cause for this failure?
Using incorrect discs.
CD-ROM is not enabled in the BIOS.
Audio cables are not connected.
Cable has the wrong conductors.
Which of the following PING command switches will not stop until the technician tells it to?
A technician is sent to configure a wireless small office home office (SOHO) network in an urban areA. Which of the following utilities can the technician disable to help prevent unauthorized users on the network?
Which of the following commands allows a technician to scan protected files and check the files version?
A technician is searching for a user's documents. The profile path that the documents were located was 'C: \Users\Username'. Which of the following operating systems is installed on this workstation?
Windows Media Center
A technician is troubleshooting a WLAN card in a laptop. The wireless infrastructure is 802.11g. The WLAN card is showing connected at 11Mbps. Which of the following would be the BEST reason why the WLAN card is performing at that speed?
The WLAN card is 802.11g.
The WLAN card is 802.11b.
The WLAN card is 802.11n.
The WLAN card is 802.11a.
Which of the following is the BEST utility to use when mounting a hard disk as a folder in a Windows XP Professional machine?
Which of the following utilities, in Windows, can be configured to perform automatic disk defragmentation?
Disk Defragmenter Tool
Which of the following files are required to start Windows XP boot process?
Ntldr, boot.ini and ntdetect.com
IO.sys, boot.ini and ntboot.sys
IO.sys, Msdos.sys and boot.sys
Config.sys, msconfig.sys and boot.ini
The customer wants to upgrade to a newer model computer, but does not want to lose all the digital photos on the old computer. Which of the following is the QUICKEST way for the technician to move the photos?
Copy the photos to a USB drive and copy to the new computer.
Move the photos to a CD-R and copy to the new computer.
Copy the user's profile to a jump drive and copy to the new computer.
Save the old hard drive to the new computer and copy the files.
A user reports that they cannot install a new hard drive they purchased online. After further questioning, the technician finds out that the new hard drive is a solid state disk and the user's PC is more than eight years old, currently running Windows 2000. Which of the following is the MOST likely reason the user cannot complete the upgrade?
Solid state drives use an RPM which is too high for legacy workstations.
The PC only has FDD ports available for expansion, not the needed IDE ports.
A Windows 2000 PC can only use one active hard drive at a time.
The PC only has IDE ports available for expansion, not the needed SATA ports.
A customer is experiencing screen issues on their aging laptop. The technician discovers that the laptop has a tendency to decrease/increase screen brightness without user intervention, and sometimes it completely loses screen brightness. There is however, a faint image on the laptop screen when this occurs. Which of the following is the MOST likely cause of the symptoms?
LCD power inverter
LCD video cable
LCD video card
Users are reporting that a Vista feature asks them for confirmation before running most applications or making system changes. Which of the following is the name of this Vista feature and where should the technician direct users to turn the functionality off?
User Account Control; it can be turned off under Security in the Control Panel.
Security Center; it can be turned off in the Services MMC snap-in.
User Account Control; it can be turned off under User Accounts in the Control Panel.
Windows Firewall; it can be turned off under System Properties.
A technician receives a call from a laptop user that recently purchased a new wireless router. The user claims the laptop cannot connect to the new wireless router. The technician finds out that the router is an 802.11g model and the customer's laptop has an 802.11a wireless card installed. Which of the following should the technician recommend?
The customer's wireless card is not compatible with the new router; they need to have a newer FireWire card installed.
All 802.11a wireless cards can work in 802.11g mode by changing software setting in the card's properties area.
The customer's wireless card is not compatible with the new router; they need to have a newer 802.11g card installed.
The wireless card is compatible with the new router but needs to have newer drivers installed.
A technician installed a new wireless access point on an existing small office home office (SOHO) network with a selective security option enabled. All wireless computers connect to the new network except one computer that cannot connect the wireless network. Which of the following is the cause?
The network uses MAC filtering.
The network uses WEP.
The network uses SSID broadcast.
The network uses WPA.
On a Windows XP Professional computer, several 'service fails to start' messages appear. Which of the following service property tabs would be viewed to verify service requirements?
A technician has just installed an upgraded graphics card. The computer's power turns off before it finishes booting. Which of the following is the cause of the problem?
The monitor cannot display the increased resolution that is a feature of the new graphics card.
The power supply does not provide enough wattage to power the new graphics card.
The new graphics card is incompatible with the existing processor.
The computer does not have enough RAM to support the new graphics card.
A technician is replacing a hard drive with a new 30GB drive formatted with FAT32. While transferring a 5GB file an error appears indicating that the new drive has insufficient space for the transfer. Which of the following is the cause of the problem?
FAT32 cannot handle single files larger than 4GB.
FAT32 cannot handle single files larger than 2GB.
The old drive uses NTFS and is incompatible with the new drive.
The file is formatted with NTFS and is incompatible with the new drive.
A technician has a PC that does not recognize the USB keyboard immediately after POST. Which of the following could be the cause? (Select TWO).
The PC is not using the newest operating system available.
The USB plug is not seated properly.
The USB keyboard is not connected to a PS/2 port
The BIOS is not configured for USB support.
A technician is troubleshooting a PC that continuously reboots. The fan works and the heatsink is in good condition. Which of the following should the technician check NEXT?
That the motherboard is compatible with the processor
That the case fans are all blowing out instead of in
That the BIOS recognizes the processor
That the proper amount of thermal paste has been applied
A technician is going to flash the BIOS on a laptop. Which of the following would the technician need to complete this task?
The username and password
The laptop's AC adapter
The CD of the operating system
The laptop's hard-drive
A technician notices that the BIOS event log shows a 'chassis intrusion'. Which of the following is the MOST likely reason for the event?
There is a loose object in the case.
An optical drive drawer is open.
The computer case was opened.
An attacker hacked into the system.
A client reports that the cursor on their laptop moves to one corner of the screen and stays there when they try to use the keyboard joystick. Which of the following components will MOST likely need to be replaced to resolve the issue?
External pointing device
A technician is installing Windows XP on a new SATA hard drive. The installation halts with a 'no bootable media found'. Which of the following missing steps resulted in this error message?
Installing the hard drive
Pressing F6 during the install to load third party drivers
Pressing F8 during setup to enter safe mode
The hard drive jumper is incorrect
While powering up a desktop PC, the unit will repeat three short beeps and will not POST. Which of the following is MOST likely the problem?
The memory is failing.
The CPU is overheating.
The hard drive is not attached properly.
The operating system is not installed.
Which of the following are possible solutions to the error message 'NTLDR not found'?
Use the Recovery Console and command nslookup.
Use the Recovery Console and command fixboot.
Use the Recovery Console and command format.
Use System Restore to roll back to an earlier date.
Which of the following is a reason why case fans should be installed in the front of a case?
It forces hot air out of the PC.
The fan is easier to remove and clean.
It forces cooler air into the power supply quickly.
It forces cooler air across the motherboard.
Which of the following is the FIRST step a technician should take when installing a wireless network card?
Install the wireless network card then the software.
Install the software then install the wireless network card.
Read the manufacturer's instructions.
Download the latest drivers from the manufacturer's website.
A technician powers on a user's PC and gets no video or POST. Which of the following is the BEST action to take to determine if this is a bad motherboard and/or CPU?
Disconnect all peripherals except the hard drive, power on the PC, listen and watch for the POST.
Disconnect all peripherals then power on the PC, listen and watch for the POST.
Disconnect all peripherals except the CD-ROM, power on the PC, listen and watch for the POST.
Remove all memory modules, power on the PC, listen and watch for the POST.
Which of the following are the steps for setting up a PC to enable Remote Desktop connection in Windows XP Professional?
My Computer>Manage>Expand users and groups>Remote Desktop>Add User>Choose the user that needs the connection.
My Computer>Manage>Users and Groups>Groups>Remote Assistance Group>Add Users> Choose the user that needs the connection.
My Computer>Properties>Remote Tab>Remote Assistance>Add User>Choose the user that needs the connection.
My Computer>Properties>Remote Tab>Allow Users to connect remotely to this computer> Select Remote Users.
A customer has a wireless router with WEP enabled. The customer states it was working before but that they can no longer access the network or the Internet with their wireless PCs. After arriving onsite, the technician can see the SSID. The technician can access the customer's "Certification Depends on Only One Thing" - www.80 network and the Internet utilizing an Ethernet connection. Which of the following is the MOST likely cause of the problem?
The DHCP has been disabled.
The incorrect subnet mask is being used.
The incorrect WEP is being used.
The gateway has been changed.
A technician wants to disable User Account Control (UAC) in Windows Vista. How can this feature be disabled?
Go to Control Panel> click User Account Control> Click Disable User Account Control> Click Continue> Clear the check box and click OK.
Go to Control Panel> open User Accounts> Click Turn User Account Control On or Off> Click Continue> Clear the check box and click OK.
Go to Control Panel> click User Accounts> Click Disable User Account off> Click Continue.
Go to Control Panel> click User Accounts> Click Turn User Account off> Click Continue.
A USB cable has a mini-USB connector on one end and two standard size connectors on the other. Which of the following is the purpose of the second connector?
The second USB connector increases the power and enables functionality of the device.
The second USB connector allows for the daisy-chaining of devices.
The second USB allows for power sharing between two devices making the devices last longer.
The second USB connector is used for redundancy.
Which of the following is the maximum file size for FAT32?
Five hundred megabytes
A technician suspects one of the workstations in the office is infected with malware. Which of the following are symptoms of a malware infection? (Select TWO).
Computer overheats and shuts off.
After a period of inactivity the screen shuts off automatically.
Drive light is always on even when no programs are running.
Cannot perform any anti-virus updates.
A user is running defrag on a computer and the power goes out. When power is restored, which of the following is the BEST action to perform?
Perform a disk cleanup
Check Event Viewer for errors
Turn the computer on and run chkdsk /r
To enhance security on a Windows workstation, the default Guest group should be:
used by all guests to the network.
used as a template for all user accounts.
A user has discovered that even though they are using the latest version of the anti-virus software, the computer is still being infected by a virus. Which of the following is the BEST solution for this problem?
Replace the computer.
Run chkdsk /f.
Update the virus signatures.
A technician is configuring a small office home office (SOHO) router to allow FTP access. Which of the following ports will the technician open?
Which of the following protocols uses port 443 by default?
Which of the following is the MOST secure wireless encryption?
A customer states that their laser printer keeps stating there is a paper jam but the customer does not see any paper jams. The technician inspects the printer and confirms that there is no paper jams and finds the printer does not make an attempt to pickup the paper from the tray when the print job is sent. Which of the following could be the cause?
Paper pickup roller is worn
Which of the following will cause a ghost image on a printout?
Problem with the developing drum
Problem with the formatter board
Worn pickup rollers
Scanner unit is defective
Which of the following wireless standards uses the 5GHz frequency?
A user reports that after configuring the BIOS to boot to the hard drive first, the system still tries to boot from the optical drive. Which of the following is the MOST likely cause?
Which of the following is a local host IP address?
Which of the following commands will make a new directory?
A technician installed a faster CPU and now the system will not start after the install. The technician removed and reseated the CPU with no positive results. The technician then installed a known good CPU with the same negative results. Which of the following is MOST likely the cause?
The BIOS needs to be updated.
A loose connection on the hard drive.
The RAM needs to be upgraded.
The CMOS chip needs to be replaced.
A technician notices that the computer locks up at times and maintains a high commit charge. Which of the following is the BEST solution to resolve this problem?
Install a larger hard drive.
Install more RAM.
Install a faster CPU.
Increase virtual memory size.
When receiving a 'Missing NTLDR' error, which of the following is the FIRST action that should be taken?
Reload the operating system.
Check for a floppy disk in the FDD.
Reboot the computer.
Check the CMOS to make sure the boot order is correct.
When setting security permissions on a folder, which of the following properties apply?
Guest users are allowed changed permissions.
All sub-folders inherit the most restrictive permissions within the folder.
All sub-folders within that folder are given a password.
By default, read permissions are denied on all files within the folder.
Each time a user tries to print a document; the user receives a 'out of memory' error message. Which of the following would BEST solve the issue?
Add additional RAM to the printer.
Change the printer paper to lighter grade.
Add a higher capacity toner cartridge to the printer.
Decrease the graphics resolution for the printer.
When replacing a laptop keyboard, the FIRST thing to do is:
remove the battery.
remove the memory cover and memory sticks giving access to the screws holding the keyboard in place.
remove the top bezel covering the screws holding the keyboard in place.
remove the AC power.
How many volts does a power supply's 4-pin Molex connector carry to internal devices?
Which of the following BEST describes why a technician should avoid touching the copper piping on heat sinks?
Copper is a carcinogen and can be absorbed into the skin.
Static electricity from the technician's body can destroy the copper piping.
Oil from the skin can decrease copper's ability to conduct heat.
The copper can break loose from the heat sink and damage the computer's components.
Which of the following encryption methods requires a 10-digit network key?
Which of the following commands would create an emergency repair disk for the Windows 2000 Professional operating system?
When using Device Manager, a red 'X" indicates which of the following?
Device is disabled
No device driver found
Device has not been digitally signed
Which of the following adapters will offer the HIGHEST data transfer rate?
A technician is troubleshooting a laptop LCD monitor with an extremely dim screen. Which of the following is the cause?
External monitor needs to be installed
Laptop is running on battery power
A technician is adding a secondary IDE hard drive to an older system. After installation and the ActualAnswers. com first boot, the drive is not showing in Disk Management. Which of the following is the MOST likely cause of the issue?
The new drive's jumper is set for master.
The new drive is connected to the secondary bus as a slave drive.
Both drives' jumpers are set for cable select.
The old drive's jumper is set for master and the new drive is set for slave.
The customer brings their mini-tower and a new DVD/RW drive they want installed. The technician finds a second hard drive in an empty 5.25 bay connected to the secondary bus and jumpered as a slave. The ribbon cable will not stretch from the primary hard drive to the open 5.25 inch bay. Which of the following is the BEST solution?
Connect the new DVD drive as the primary on the secondary bus and leave the old CD drive disconnected.
Move the secondary hard drive next to the primary hard drive and connect to the primary bus. Connect the new DVD drive as the slave on the secondary bus.
Move the secondary hard drive from the secondary to the primary bus and then reformat the hard drive after rebooting then reassign the drive letters in disk management prior to installing the new DVD drive on the secondary bus.
Move the secondary hard drive to the bay and then connect it to the primary bus. Connect the mini-tower and the new DVD drive as the master on the secondary bus.
The technician is working on a computer and the air is dry. Which of the following choices is the BEST option?
Use a portable anti-static pad and wrist strap, ensuring all components remain on the mat, and the wrist strap is connected to the mat.
Leave the computer plugged in and running, to stabilize the power, and keep one hand on the case at all times while working on the unit.
Use a wrist strap, connecting it to the computer case. Leave the computer plugged into the outlet for grounding.
Advise the customer it is best if the computer is taken back to the shop for repair, so it will be in
a controlled temperature environment.
A technician is trying to load a device driver directly from the manufacturer's CD for a PCI NIC. The operating system is Windows VistA. Windows refuses to accept the driver. Which of the following is the MOST likely cause of this problem?
The driver CD is for Windows XP only.
The technician needs to initialize the NIC first within Device Manager before installing a driver.
The driver on the CD is not digitally signed.
The driver is corrupt.
A user reports that a newly installed external CD-RW is not working. A technician is called and notes the user has the CD-RW drive, a flash disk, a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. Which of the following is the MOST likely reason for the problem?
The USB hub needs more USB ports.
The USB hub is a version 1.1.
The USB hub was not externally powered.
The USB hub is a version 2.0.
A technician replaces two 1GB DIMMs with two 2GB DIMMs. When the installed RAM amount is verified in Windows Vista, only 3GB appears. Which of the following is the MOST likely cause?
The DIMMs are from different manufacturers.
Windows Vista 32-bit can only address up to 3GB of memory.
The DIMMs are different speeds.
The RAM amount needs to be updated in Virtual Memory.
The RAM amount needs to be updated in Virtual Memory.
Change the driver from PCL to Post Script.
Update the printer firmware to handle larger jobs.
Add additional memory to the laser printer.
Add additional memory to the computer.
A customer states that after installing a new wireless router, all the wireless computers in the home frequently disconnect. Which of the following are the MOST likely causes? (Select TWO).
The wireless router was configured with an improper SSID and needs to have the settings adjusted.
The wireless router is not properly connected to the modem and the cabling setup needs attention.
The wireless router is experiencing interference from devices in the home.
The wireless router may have internal damage and needs to be replaced.
Which of the following switches skips the process that compares directory entries to the file record segments corresponding to those entries, while running a CHKDSK command?