Website Design Ireland, COMPTIA A+ ESSENTIALS Quiz questions and answers.
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When a user was installing a new program, the computer suddenly restarted. Now when the computer starts, it gets partially through the boot process, then reboots. Which of the following is the QUICKEST method to get the computer running without losing any of the user's data?
Reinstall the OS
Perform a factory restore
Boot into Safe Mode and perform Windows Restore
Boot using Last Known Good Configuration
During troubleshooting, the technician establishes a theory of probable cause. Which of the following is the NEXT step?
Test the theory to determine cause.
Establish a plan of action to resolve the problem and implement the solutions.
Identify the problem.
Verify full system functionality and if applicable implement preventative measures.
PC2700 memory runs at which of the following clock speeds?
A user reports that their machine will not power up. The technician has already tested the wall outlet and the power cord, which are functioning properly. Which of the following should the technician do NEXT?
Test the machine on a UPS battery backup.
Plug the machine into a different wall outlet.
Check to make sure the motherboard is seated correctly.
Test the machine with a power supply tester.
A user has reported that their computer is not working. The user cannot properly explain the computer's problem. Which of the following steps should the technician take NEXT in order to resolve the situation?
Perform a System Restore on the machine.
Ask simple questions to further identify the issue.
Escalate the issue to a manager for further resolution.
Ask the user to turn the computer off and on again to see if the problem can be recreated.
A downloadable game that is actually a program used to steal information is an example of:
Which of the following wireless security techniques is the MOST secure?
Enable Wired Equivalent Privacy
Disable SSID broadcast
Enable Wi-Fi Protected Access
Enable MAC filtering
802.11g has a MAXIMUM speed of up to:
SCSI uses which of the following connector types?
Which of the following is another name for an RS-232 connection?
Which of the following memory modules uses a 240-pin connector?
Which of the following explains what the wattage rating of a power supply determines?
Number of power connectors available
Number of potential internal drives
Storage capacity of optical disks
Speed of the processor chip
Which of the following properties of a heat sink has the GREATEST affect on heat dispersion?
Proximity to the power supply
A known working PS/2 mouse is connected to the computer while it is running. The operating system doesnot recognize the mouse. Which of the following actions will get the mouse to function?
Reboot the system
Disconnect the cable and reconnect it
Install PS/2 mouse drivers
Replace the mouse with another known good mouse
Why would the display dim on a laptop when the power supply from the electrical outlet is disconnected?
The laptop displays require a 60 hertz alternating power source.
Incorrect security settings on the laptop.
The power management settings on the laptop.
The laptop cannot use full brightness on battery power.
A computer in a warehouse experiences hardware faults and often requires replacement of power supplies, CPUs, and CD-ROM drives. Which of the following tools will help prevent the hardware faults?
Anti-static wrist straps
Operating system rescue disk
A system administrator has multiple computers, of the same make and model that will remotely turn on using Wake-On-LAN (WOL). All but two systems wake correctly. Which of the following is the MOST likely problem with the two systems?
WOL is not enabled in the BIOS.
The computers do not support WOL functionality.
The network card settings in Windows are incorrect.
Power settings are incorrect in the BIOS.
Programs that run when the Windows OS starts are stored in which of the following registry hives?
The technology built into a hard drive that allows the drive to monitor and report problems with the drive is known as:
Which of the following is the difference between the clock speed and the bus speed of a CPU?
The bus speed is the speed of the CPU before incorporating the internal clock multiplier.
The clock speed is the internal speed of the CPU.
The clock speed is the external speed of the CPU, which matches the bus speed of the computer.
The clock speed of the CPU matches the speed of the RAM.
Which of the following functions are performed by the case fan? (Select TWO).
It draws cool air into the system to circulate around the components inside the case.
It cools the CPU directly.
It removes hot air from inside the case.
It circulates air and prevents dust from accumulating inside the case.
It powers certain components as well as cooling the system.
Which of the following is the difference between a Cellular WAN and a WLAN card?
A WLAN card generally has a range of 6 miles (9.7 kilometers), while a Cellular WAN card is limited in range to 1200 feet (365 meters).
A Cellular WAN card will work on most public Wireless Access Points, while a WLAN card is more proprietary.
A Cellular WAN card requires subscription to a cellular provider, while a WLAN card can work without provider payment.
A WLAN card is usually an external card, while a Cellular WAN card is usually an internal card.
Which of the following cable types is characterized by a twist-on BNC type connector?
Which of the following are potential sources of EMI? (Select TWO).
Flat panel TVs
AC power runs
Which of the following is the function of a power inverter?
Converts AC to DC
Provides a regulated AC voltage
Steps down AC voltages
Provides a backup power source
Which of the following provides a means to check for memory chip errors? (Select TWO).
Which of the following drive connections uses a ribbon cable with a 40-pin connector? (Select TWO).
Which of the following are the BEST means of ensuring that data is not lost? (Select TWO).
Ensure all preventative maintenance tasks are being performed
Deploy a RAID system
Schedule regular system backups
Ensure that all servers are in secured areas
Deploy all OS and security updates
In which of the following steps of the troubleshooting theory is it important to perform backups?
Verify full system functionality
Test the theory to determine cause
Identify the problem.
Document findings, actions, and outcomes.
Which of the following troubleshooting steps is NEXT after determining the cause?
Establish a plan of action to resolve the problem and implement the solution.
Document findings, actions, and outcomes.
Verify full system functionality and if applicable implement preventative measures.
Question the user and identify user changes.
How can a user open a .zip file in Windows 7? Simplest way!!!
With a web browser
With a third party application only
Double click the .zip file
Use system restore
BitLocker is available with which of the following versions of Windows 7? (Select TWO).
A user receives a file from a vendor. When the user tries to open the file, it contains a series of random letters, numbers, code, and opens with the wrong application. Which of the following can the user do to view this file?
Ask the vendor to send them the file again.
Convert the file to a different format.
Right click on the file and open with the correct application.
Open the file with a text editor and delete the application reference
A user reports an unusual amount of spam in their inbox. The technician should advise the user to do which of the following?
Find a new ISP.
Reply to all spam email "opting out" of future emails.
Add the sender to the junk email sender list.
Create a new email account.
Setting an administrator password in the BIOS will accomplish which of the following?
Prevent a user from reading email
Prevent a virus from infecting the BIOS
Prevent a user from rearranging boot devices
Prevent an outside intruder from attacking the system
A user's cordless mouse is no longer working. Which of the following would BEST solve the problem?
Restart the mouse services
Change the location of the USB receiver
Reload mouse drivers
Replace the battery
Which of the following cable types is required for a BNC connector?
Which type of connector is required for a coaxial network cable? Business Website Design Kerry
Which of the following ports is the standard SMTP port? Business Website Design Kerry
Which of the following is the default HTTPS port? Business Website Design Kerry
When setting up the IP configuration on a new workstation, which of the following options would be selected if there is a DHCP server on the network? Business Website Design Kerry
Use DHCP server
Configure IP manually
The departmental network printer is not printing. There are no error messages and reports have come in from nine different people. Which of the following is the FIRST thing a technician should check?
Verify that the printer has ink
Verify that the printer has paper
Verify that the printer is powered on
Verify that the print spooler is working on all machines
Which of the following can be disabled to help prevent access to a wireless network? Business Website Design Kerry
Which of the following software options would BEST protect a technician against unwanted pop- ups? Business Website Design Kerry
Which of the following is the BEST reason to conceal external cabling? Business Website Design Kerry
To avoid the possibility of a trip hazard
To raise aesthetics in the office by organizing the office area
To reduce the possibility of crosstalk between cables
To avoid the deterioration of the cables due to sunlight
A technician is trying to install a previous-generation expansion card into their new laptop. However, the card refuses to fit into the expansion slot. Which of the following is MOST likely the reason?
The card needs to have the compatibility jumpers set before it can be installed into the system.
The card is a PCI Express card and the laptop supports PCMCIA.
The expansion slot needs to be enabled in the BIOS first.
The card is a PCMCIA card and the laptop supports PCI Express cards.
Which of the following methods is the correct use of a KVM switch? Business Website Design Kerry
To connect multiple monitors to one computer
To connect multiple computers to one set user interface
To connect multiple computers to each other
To connect multiple keyboards to one computer
Which of the following security measures ensures an unauthorized user cannot boot to the OS without physically opening the case?
Disabling USB ports
Which of the following MUST be configured to turn a computer on remotely with a network packet? Business Website Design Kerry
Which of the following printers uses a ribbon to transfer images onto paper? Business Website Design Kerry
A technician wants to build a new computer with a high performance graphics adapter. Which of the following is the recommended expansion bus type?
Which of the following utilities is used to disable programs at startup?
A remote user needs to setup a connection to their company's network. Which of the following should a technician use?
How can a print spooler help a technician diagnose a problem?
Provides a log file of all the printer errors
Updates printer firmware via Telnet
Shows submitted print jobs
Shows all print jobs that were successfully printed
Which of the following steps would be performed FIRST to install a fresh copy of Windows 7 Professional on a new hard drive?
Format the partition
Load any RAID or SATA drivers needed
Partition the drive
Configure Windows settings
Which of the following connectors has only two pairs of wires?
Which key combination allows the choice of Task Manager or the computer to be locked in Windows XP Professional?
Ctrl + Alt + T
Ctrl + Alt + Esc
Ctrl + Alt + Del
A technician is installing a replacement motherboard. Which of the following will MOST likely cause damage during installation?
A technician is called to a school lab to fix a computer. The computer worked fine the day before, but now does not power on. The computer is plugged into a power strip with another computer. The other computer works fine. Which of the following could be the problem? (Select TWO).
The power strip is overloaded.
The monitor is unplugged.
The power cable is unplugged from the computer.
The power strip is unplugged.
The voltage switch on the computer is set incorrectly.
Which of the following cable types consists of only four twisted pairs coppers wires?
Which of the following devices is used to connect to a WAN?
A technician's coworker has accidentally been exposed to what may be a dangerous solvent. Which of the following is the MOST appropriate action to take?
Clean the area of exposure.
Immediately quarantine the coworker.
Flush the solvent with water.
Consult the MSDS and follow the directions.
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer's problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?
The technician should have asked the customer to slowdown and allow for a response to a few of the matters brought up in discussion.
The technician should have allowed the customer to finish completely, and then return to the customer's first point to build a structured discussion.
The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.
The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
In Windows XP, which of the following locations allows the mouse pointer to snap to the default button in a window?
When a network printer on a server is mapped for use by a client workstation, where does the client computer normally install the printer drivers from?
The wireless router
The networked printer
The workstation BIOS
A technician turns on the computer and a bluescreen appears on the monitor with an error code. Which of the following is the BEST place for the technician to find out what this error code means?
Hardware manufacturer's website
Third party websites
OS manufacturer's website
Which of the following flags will allow the CHKDSK utility to dismount a drive before scanning?
Traditional hard disk drives use which of the following storage technologies?
A technician has the need to assign drive letters. The drive letters A and B are assigned to:
Which of the following is used by attackers to trick a user into sharing sensitive information or passwords?
Brute force attack
A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?
Run the hard disk manufacturer's diagnostic program
Re-image the drive
Replace the hard drive and load Windows
Ask the user diagnostic questions
Which of the following adapter cards allows I/O devices to be connected and transmits data at 480Mbps?
A user would like to backup their data weekly. Which of the following should a technician MOST likely recommend?
Which of the following methods can be used to apply a file system to a hard drive partition? (Select TWO)
Device Manager MMC
Disk Management MMC
Windows Explorer Menus
A technician has been asked to install a PATA optical drive. Which of the following is necessary for the installation?
CD extensions must be installed
Verify jumpers are set correctly
Plug and play must be used for the install
CD application software must be installed
Which of the following is the recommended available space for Windows Defrag tool?
Which of the following is the MINIMUM memory requirement for installing Windows Vista Home Basic?
A customer recently bought a new DVD drive to install into an existing workstation with a CD drive already installed. After installing, the BIOS reports the drives do not exist. Which of the following will fix the problem?
Change the jumper settings
Replace the CD drive
Update the BIOS
Replace the DVD drive
If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?
End the call quickly, even if a solution has not been found.
Ask the caller to call back in a while.
Put the caller on hold briefly and take a deep breath,
Pass the caller to another support representative.
Which of the following is a hardware chip that stores encryption keys and aids in the keys generation?
Which of the following monitor technologies would allow a technician to set the resolution at 1920x1200?
Which of the following describes the number of processors supported in Windows XP Professional 32-bit edition?
A user calls and states they cannot connect to the wireless network with their laptop even though they were connected yesterday. Which of the following items should be checked FIRST?
All available networks
In a laptop, which of the following components is MOST likely to contain a voltage hazard?
Which of the following is indicated by a repetitive series of beeps at POST? (Select TWO).
A military member has just returned to the United States from Europe and reports their personal desktop computer does not work. Which of the following is the MOST logical solution to this problem?
The computer is unable to work in the US because of EU licensing arrangements
The power supply needs to be replaced with one rated for 110 watts
The power supply needs a power inverter to handle the change in cycles
The power supply voltage needs to be switched to 110 from 220
Which of the following adapter cards allows I/O devices to be connected, can transmit data one bit at a time, and is usually rated by baud rate?
In Windows Vista, which of the following methods can be used to permanently delete files, without sending the files to the Recycle Bin?
Hold the control key while deleting the file.
Right click the file to be deleted, select 'Permanently Delete'.
Hold the shift key while deleting the file.
Use the delete key on the keyboard instead of the delete option in the GUI.
Which of the following ports is the default for HTTPS?
In order to start up a virus scan utility from a flash drive upon powering on a computer, which of the following BIOS settings must be configured?
Network Boot Services
Plenum cabling is generally more expensive than standard cabling. The additional expense is justified because:
The wires are made from a high quality of copper.
It is made from stranded wire as opposed to solid wire.
The sheathing is made from fire resistant material.
It is extremely flexible, making it easier to work with and pull through tight spaces.
A company is next door to an apartment complex. The technician finds that the log file on the wireless router has recorded multiple failed login attempts. One way the technician can help minimize these attempts to access the router is to:
Disable SSID broadcast.
Switch from WEP to WPA.
Enable SSL 3.0 in the advanced tab of IE properties.
Enable TLS 1.0 in the advanced tab of IE properties.
Which of the following should a technician apply as soon as possible to prevent security threats?
Thermal compounds function in which of the following ways?
Pull heat away from CPU
Allow flow of cold air to CPU
Disperse heat from PSU
Pull heat out of a PC case
A network extension needs to be run 50 meters (164 feet) across a machine shop. The path will take the extension near a number of fluorescent light fixtures and a large electric motor. Which of the following cable types would be BEST suited for this environment?
Which of the following has the LEAST amount of storage capacity?
A client calls and becomes belligerent and inappropriate with the technician. The technician responds in return with an insult and a loud verbal argument ensues. Which of the following would have been a better course of action for the technician to take?
Hang up on the client immediately to avoid further confrontation and hope that the client calls back to receive another technician.
Inform the client that the technician will not assist the client further until an appropriate tone is reached.
Immediately transfer the call to a supervisor as the supervisor can be of further assistance to the client.
Allow the client to vent their frustration and offer to transfer the call to a supervisor if the client requests.
Which of the following is MOST likely used for archiving large amounts of data?
A laptop will not output to a connected projector. Which of the following steps should a technician take FIRST?
Press the appropriate function + monitor key.
Adjust the BIOS settings for external display.
Replace the video card on the laptop.
Update video drivers for the video card.
Which of the following protocols uses port 23, by default?